CANCELLATION POLICY:
Unfortunately We no longer offer Refunds for cancellations, we are happy to provide a postponement or an open ended credit note for future use.

We no longer offer refunds for cancellations or changes to the booking within 1 month of the event date and a credit note will be applied if we are unable to set up a bouncy castle due to weather conditions.

We require a 20% deposit to be paid with your booking and remaining balance to be paid a week before event date and collection.

The full amount on the invoice will need to be paid or retained if cancellation is less than 1 month from the event date.

Bookings do not automatically cancel if a deposit is not paid.

Please Note: If we do not receive deposit/payment or a message cancelling before the event date this is not a cancellation for the event and your booking is still held with us. If a cancellation happens within the 1 month period the customer will be charged 50% OR the full amount of the hire whichever the company chooses. If a cancellation occurs within this time a credit note may be supplied.

The rental agreement that is sent through with the invoice is only for the hire/damage of the equipment, your signature is not required for an agreement for the booking, your agreement/booking is acknowledged when an invoice has been sent to you.

ENFORCEMENT COSTS
If referral to an external agent is required to collect outstanding debt, the Hirer shall pay all costs in relation to the collection of the debt. These costs may include commission, administration and/or legal costs.

A late payment penalty of 2.5% shall be applied to late payment and shall accrue until all outstanding monies have been recovered in full.

The Company reserves the right to charge use of money interest on all outstanding accounts. The rate will be 8% per annum on a compounding basis.

DEFAULT
A default occurs when the Hirer does not pay the invoiced amount in full on the due date without provided any reasonable explanation or reason.
In the event a default occurs, The Company and its authorised Agents reserve the right to load a credit default against an individual or company who does not comply assuming the Credit Bureau parameters to load a default have been satisfied.

If for unforeseen circumstances including Covid-19: it is out of our control we will not be able to refund payments made. We will be able to offer a Postponement date, Credit note that can be used anytime. This is subject to availability.